Create for awards and recognition because that’s how new business is acquired

Create for results and a great customer experience because that’s how we drive great referrals

Largest client makes up 50%+ of revenue

Largest client is less than 10% of revenue

Creatives who are playing business

We are in the business of creative

Think process gets in the way of creative

Structured process gives the space and constraints to use creative effectively

Compelled to say “yes” to everything a client asks for in fear of losing them

Say “no” very often to deliver what our clients need not just what they think they want

Billable hours is the trading currency

Retainers and project work to deliver the expected results without excuses

Hire up and fire down when adding or losing a client

Methodically grow in a stairstep fashion to ensure HR decisions are not driven by clients

The focus of biz dev is to add a well-known logo to the client roster

You’ve probably never heard of any of our clients but they are fantastic companies and people who we get to make a real difference for

Direction and details of the business are on a need-to-know basis

Financials are reported weekly, goals realigned monthly, and long term vision worked towards in quarterly retreats

Think ping pong tables, kegerators, and open floor plans are culture

Every action each of us make is either reinforcing or remolding our culture of autonomy, fun, and high performance

2018 Metro Owners Summit – Case Study Download

Tim Smith, at the helm of Smith Industrial, is contemplating a business transition. What do you think he should do?

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2018 Metro Owners Summit Information

Date: September 27, 2018

Location: Renaissance Airport Hotel, 9801 Natural Bridge Rd, St. Louis, MO 63134

7:30am Registration

8:30am-3:30pm

Lunch will be served.

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Hartwig, Inc. is a distributor of quality machine tools headquartered in St. Louis, MO with locations across the United States. Hartwig is still a family business that is under its third generation...

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We’ve all been there: you’re trying to get the information you need from this important video call, but the host appears to be sitting in a dungeon, someone’s dog won’t stop barking, and...

2018 Metro Owners Summit – Case Study Download

2018 Metro Owners Summit Information

Partner Spotlight: Congratulations to Hartwig, Inc. on 60 years!

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How to Zoom Like a Pro

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