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Job Opportunities

Client Success / Account Manager

Be a Client Success / Account Manager at goBRANDgo!

We are looking for a passionate Client Success / Account Manager to advocate for and advise our clients. This means representing them when they’re not in the room and being ready to help before they even realize they need it to ensure their long-term success. The Client Success / Account Manager role is to manage a portfolio of assigned customers, develop new business from existing clients and actively seek new opportunities, all while creating a distinct customer experience that will drive referrals to goBRANDgo!.

What does a Client Success / Account Manager do at goBRANDgo!?

Our Client Success / Account Manager role blends intuition and emotional intelligence with analysis and details. Client Success / Account Managers collaborate daily with our production operations coordinator and are responsible for tracking every project and its tasks details (including time and dollars) to ensure accurate billing and driving internal efficiencies, delivering work as effectively as possible. There are a lot of moving parts for each of your clients and it requires a high-level of detail, follow-through, and constant client and internal team communication. Account Managers attend client meetings on at least a bi-weekly, if not a more frequent, basis with each client.

Client Success / Account Manager Responsibilities

  • Be the lead point of contact for all assigned clients
  • Build and maintain strong, long-lasting client relationships
  • Understand all aspects of the client’s business and future goals
  • Develop a trusted advisor relationship with key accounts and customer stakeholders
  • Drive the successful delivery of projects and strategic execution according to client needs and objectives
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external teams
  • Prepare reports on overall account and project status
  • Assist with high priority requests or issue escalations as needed
  • Develop briefs, timelines and proposals/estimates
  • Develop and document project parameters including scope, schedule, budgets, specifications
  • Create, update and monitor project plans
  • Closely monitor budgets, establish project plans and processes to avoid and/or resolve scope creep, budget overages, or efficiency issues
  • Manage and identify outside partners on varying types of projects
  • Understand and question legalities on work when it’s appropriate to do so
  • Drive client aspirations using your knowledge of industry and digital trends
  • Work closely with goBRANDgo! strategists to drive the strategy, interpret reports to advise clients and help them make informed decisions

Client Success / Account Manager Requirements

  • Proven work experience as an Account Manager, Key Account Manager or other relevant experience
  • Demonstrable ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level
  • Experience in delivering client-focused solutions based on specific and varied customer needs
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Proficient with MS Office (particularly MS Excel) and/or Google Docs, Google Sheets, Google Slides

Client Success / Account Manager Desirements (+1s), Not Requirements

  • BA/BS degree in Business Administration, Sales, or relevant field
  • Solid experience with CRM software 
  • Experience with project management software (e.g. Basecamp, JIRA, Asana, Trello)
  • Knowledge of industrial distribution models
  • Strong understanding of digital technologies and trends
  • Experience with Google Analytics or Google Tag Manager
  • Knowledge of SEO: on-site, local, and link-building
  • Awareness of B2B lead generation best practices and technology
  • Experience with WordPress and HTML is an advantage

goBRANDgo! Benefits

The “Hard” Stuff…

  • A competitive salary and 401(k) with employer match
  • Medical, dental, vision, maternity/paternity leave, and long/short disability insurance
  • Yearly ongoing education stipend to take courses or attend industry conferences

The “Soft” Stuff…

  • An environment where each person has a voice and is encouraged to use it
  • A team of really cool people who truly love their work 
  • A culture of mutual celebration and recognition
  • A place to do the best work of your life and evolve and grow you and your role into the best-er possible versions

**How to Apply – IMPORTANT**

We know exactly the personality traits of the person that will absolutely love crushing this role, so to save everyone time and energy on the front end, the first step in the interview process is to take a survey that identifies your inherent traits as well as what you think the job will require.

Please carefully follow the steps below to apply:

  • answer survey questions (link below)
  • select “Client Success / Account Manager”
  • click “submit”
  • upload resume & cover letter